A special type of contact center talent
GTCX employs a nearshore team of motivated agents, all of whom are fully bilingual and effortlessly bicultural.
The most common way GTCX employees learned English? Not from a class or an app. Rather by living, working, and pursuing educational opportunities in the U.S.
GTCX team members also enjoy close ties with family and friends in the U.S. They watch American programs, buy American products, and connect with Americans online and in visits to the U.S.
In other words, they’re just like U.S. contact center agents, who happen to live in Mexico.
The vast majority of these capable individuals come to us with previous contact center experience. With strong skills already in place, they quickly defeat the learning curve to put their professional skills and welcoming personalities to work for our clients.
