Cx Done
Differently™
a Great Team
with Genuine Talent
empowered by Groundbreaking Technology
earning Glowing Testimonials
as we Grow Together with our customers
WHAT IF THE BEST DOMESTIC CONTACT CENTER TALENT WASN’T DOMESTIC?
Customer experience is the measure by which today’s brands are judged, and expectations are high. In the domestic market, it’s difficult and expensive to scale high-quality customer contact solutions—if sufficient talent is available at all. Offshoring is an option, but quality almost always suffers. Language, accent and cultural disconnects can undermine customer relationships.
GTCX offers a better alternative
- Premium quality customer contact solutions
- Delivered by domestic-caliber talent
- With the experience, motivation and retention advantages clients can’t find anywhere else
100%
English/Spanish bilingual talent, most with previous contact center experience.
100%
bicultural agents who speak, write and interact just like U.S. agents.
100%
of leadership owns equity in GTCX within a company built on opportunity.
Our people run the business like they own it—because they do.
A Different Model
For Better Cx &
Results
At GTCX, we built a company around a uniquely capable and motivated group. And we treat our team the way you want them to treat your customers.
Because that’s the only way we want to do business.
Designed
To Deliver
Customer experience of a top-tier, U.S. domestic contact center:
- The customer experience of a top-tier, U.S. domestic contact center.
- Cost advantage of a nearshore provider.
- Secure, reliable, cloud-based technologies of an industry leader.
- Agility and responsiveness of an entrepreneurial enterprise.
A METRICS OBSESSION
GTCX got our start in high-end sales for elite companies, and the experience left an imprint.
Today, no matter the mission—customer care, reservations, even billing support—we measure everything.
Our first step in working with clients is to quantify their definition of success. Then we tie recruitment, training, technology, compensation and management structures to those priorities, so we consistently outperform the competition in quality and results.
Credentials
Third-party certified for security, reliability and compliance
Rigorous, annual audits confirm GTCX’s commitment to privacy, data security and industry best practices
Our Clients
Success
