We deliver great customer experiences, over the phone and online
GTCX solves today’s Cx staffing dilemma with…
Domestic-quality talent living nearshore
Our fluently bilingual, bicultural agents sound (and chat) just like your neighbors in the U.S. They connect naturally with customers, so your programs drive better results and greater brand loyalty.
A more affordable cost than U.S. providers
GTCX’s maximizes ROI by combining a nearshore cost advantage with benchmark-beating performance. As domestic pricing skyrockets, our unique value proposition only becomes more compelling.
Exceptional market “pull” for the best talent
Many providers struggle to fill the seats. With access to a large—and largely untapped—talent pool, we do more than that. We launch quickly, scale up flexibly, and offer opportunities that keep our elite team members engaged.
Our expertise
Omnichannel customer contacts…
- Inbound, outbound and blended voice solutions
- Chat on demand
- Text, email and social DM engagement
- Voicemail callbacks
…for clients’ highest-impact customer contact programs
- Customer service
- Reservation lines
- Wholesale & partner communications
- Consultative sales
- Help desk / tech support
- V.I.P. and loyalty programs
- Appointment scheduling & reminders
- Billing support
Steeped in sales
GTCX got our start as a sales-focused contact center, working on many of our clients’ highest value and most challenging programs.
Why does this matter? We developed a metrics obsession, and we always steer by results.
The first step in any GTCX program design is defining success. We collaborate with clients to quantify the optimal Cx. Then, we create the structures to train, motivate, and empower our team to deliver.
Positive Cx transforms service functions into revenue centers
A customer inquiry results in a better-fitting upsell—and a positive online review
A reservation call ends in a loyalty program enrollment—and years of return business
A software support call leads to a service subscription—and a recurring revenue stream
