Privacy Policy

GTCX (Global Telesourcing LLC)
Last Updated: December 2025

1. INTRODUCTION

GTCX (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our
website and submit inquiries or requests through our contact forms.

This Privacy Policy applies to information collected through our website and complies with applicable privacy
laws in the United States, including the California Consumer Privacy Act (CCPA) and California Privacy Rights
Act (CPRA).

By using our website, you consent to the practices described in this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

When you submit an inquiry or request information through our website forms, we collect:

First Name
Last Name
Email Address
Phone Number
Any additional information you choose to provide in your inquiry

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain technical information through Google Analytics,
including:

IP address
Browser type and version
Device type and operating system
Pages visited and time spent on pages
Referring website or source
General geographic location (city/country level)

This information does not directly identify you but helps us understand how visitors use our website.

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

To respond to your inquiries and provide requested information about our services
To communicate with you about potential business opportunities
To send you success stories, case studies, or other materials you specifically request
To improve our website and understand how visitors interact with our content

4. COOKIES AND TRACKING TECHNOLOGIES

4.1 Google Analytics

We use Google Analytics to analyze website traffic and usage patterns. Google Analytics uses cookies (small
text files stored on your device) to collect anonymous information about your visit.

What Google Analytics collects:

Pages you visit
Time spent on the website
How you arrived at our website
General location information (not precise geolocation)

Your choices:

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on
You can disable cookies in your browser settings, though this may affect website functionality
Google’s Privacy Policy: https://policies.google.com/privacy

4.2 Cookie Types

We use the following types of cookies:

Cookie Type	Purpose	Duration
Essential Cookies	Enable basic website functions	Session/Persistent
Analytics Cookies	Help us understand website usage (Google Analytics)	Up to 2 years

5. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or share your personal information with third parties except as described below:

5.1 Service Providers

We may share limited technical information with:

Google Analytics – for website analytics purposes only

5.2 Legal Obligations

We may disclose your information if required by law, legal process, or to:

Comply with legal obligations
Protect our rights, privacy, safety, or property
Prevent fraud or security threats
Respond to government requests

5.3 Business Transfers

In the event of a merger, acquisition, or sale of company assets, personal information may be transferred as
part of that transaction. You will be notified of any such change.

6. DATA RETENTION

We retain your personal information for 6 months from the date of collection, or until:

We have responded to your inquiry and completed any follow-up communications
You request deletion of your information
Legal or regulatory requirements necessitate longer retention

After this period, your personal information is securely deleted or anonymized.

7. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information
from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication procedures
Employee training on data protection

GTCX maintains SOC 2 Type 2 and PCI DSS v4 compliance, demonstrating our commitment to industry-leading
security practices.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to
protect your information, we cannot guarantee absolute security.

8. INTERNATIONAL DATA TRANSFERS

GTCX operates in the United States. If you are accessing our website from outside the United States, please be
aware that your information may be transferred to, stored, and processed in the United States where our
servers are located and our central database is operated.

By providing your information, you consent to such transfers and understand that the United States may have
different data protection laws than your country of residence.

9. YOUR PRIVACY RIGHTS

9.1 California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights:

Right to Know

You may request information about:

Categories of personal information we collect
Categories of sources from which information is collected
Business purposes for collecting information
Categories of third parties with whom we share information (if any)
Specific pieces of personal information we have collected about you

Right to Delete

You may request deletion of your personal information, subject to certain legal exceptions (e.g., completing
transactions, legal obligations, internal uses).

Right to Correct

You may request correction of inaccurate personal information we maintain about you.

Right to Opt-Out of Sale/Sharing

We do not sell or share your personal information for cross-context behavioral advertising. If our practices
change, we will update this policy and provide opt-out options.

Right to Limit Use of Sensitive Personal Information

We do not collect sensitive personal information as defined by the CCPA.

Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights. You will not be denied services,
charged different prices, or receive a different level of service for exercising your rights.

How to Exercise Your California Rights

To exercise these rights, contact us at:

Email: privacy@gtcx.com
Phone: +1 703.684.1141

Mail:
GTCX Headquarters
2300 Wilson Blvd., Ste 700
Arlington, VA 22201

Verification Process: To protect your privacy, we will verify your identity before processing
requests. You may be asked to provide identifying information that matches what we have on file.

Response Timeline: We will respond to verified requests within 45 days. If we need additional
time (up to 90 days total), we will notify you of the reason and extension period.

Authorized Agents: You may designate an authorized agent to make requests on your behalf. The
agent must provide proof of authorization, and we may require you to verify your identity directly with us.

9.2 All Users

Regardless of your location, you may:

Update your information by contacting us using the information in Section 14
Opt-out of communications by clicking unsubscribe in our emails or contacting us directly
Request information about how we use your data
Withdraw consent for future processing of your information

10. CHILDREN’S PRIVACY

Our website is intended for business audiences and is not directed to individuals under the age of 18. We do
not knowingly collect personal information from children. If we become aware that we have collected
information from a child, we will promptly delete it.

11. DO NOT TRACK SIGNALS

Some browsers include “Do Not Track” (DNT) features. Currently, no uniform standard exists for recognizing DNT
signals. Our website does not respond to DNT signals, but you can control tracking through cookie settings and
opt-out mechanisms described in this policy.

12. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices of
these external sites. We encourage you to review their privacy policies before providing any personal
information.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal
requirements, or other factors. We will notify you of material changes by:

Posting the updated policy on this page with a new “Last Updated” date
Sending an email notification if we have your email address and the changes are significant

We encourage you to review this Privacy Policy periodically.

14. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please
contact us:

GTCX Data Privacy Office
Email: privacy@gtcx.com
Phone: +1 703.684.1141

Mail:
GTCX Headquarters
2300 Wilson Blvd., Ste 700
Arlington, VA 22201
United States

For California residents:
You may also contact the California Attorney General’s Office at
oag.ca.gov/privacy or call
their Public Inquiry Unit at (916) 210-6276.

15. CONSENT

By using our website and submitting your personal information through our contact forms, you acknowledge that
you have read, understood, and agree to this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our website or provide us with your personal
information.